| Calculate complexity adjustment for this situation :A customer generally asks about the availability of various car types and about the terms and costs of hire before making a reservation. When the customer collects the car the Front Office competes the required details for the hire. Sometimes a customer will call in and collect a car without a reservation. It can also heppen that, at the time of collection, the correct type of car is not available. In this case, the customer is given a superior type of car at no extra charge. When the customer returns the car, the Front Office calculates the charges passed to the Accounts Department, where invoices are raised and payments settled. The Front Office keeps records of payments it receives and passes these to the Accounts Department. Management sets the car tarrifs, and requires information about the pattern of care hire at various times of year. |